Simply select the items you love, add them to your cart, and follow the checkout process. You’ll receive a confirmation once your order is successfully placed.

Once your order ships, we’ll send you a tracking number. For white glove delivery, tracking might not be in real-time, but no worries—our delivery partners will reach out to coordinate a delivery time that works best for you!

We currently only offer shipping across the contiguous United States. Unfortunately, we do not ship to Hawaii, Alaska, or international destinations at this time. If you have any other questions, please contact our customer service team, and we'll be happy to assist you.

Yes, all our shipments are handled with white glove delivery service. This means your furniture will be delivered with the utmost care, including placement in your desired location and removal of packaging materials.

Yes, we pride ourselves on crafting furniture from 100% solid wood, ensuring durability and quality for years to come.

We provide specific care instructions with each item based on its unique materials and craftsmanship. If your item didn’t come with detailed care instructions, you can find our general care guidelines here to help keep your furniture looking its best.

We offer a 30-day return policy for items with major manufacturing defects. For change-of-mind returns, items can be returned within 30 days subject to a 18% restocking fee. Items must be returned in original condition and packaging.

Please visit bostonmills.net/contact to notify us of your return or exchange request. Include a detailed description and photos of any defects for assessment. Our team will guide you through the return process.

Yes, items purchased on sale can be returned under the same conditions as regular-priced items, unless specified otherwise.

Contact us immediately with a description and photos of the issue. We partner with Guardsman for repairs and will assess if the damage or defect is covered under our guarantee.

Our customer service team is happy to help with any additional questions or concerns. Please reach out to us through our contact page or at support@bostonmills.net.